WHAT IS YOUR COMPLAINTS PROCESS?

We hope that you're pleased with any purchase you've made or service you've received from Santini SMS. However, if there's something you're not happy with, ensure you get in touch with the Santini SMS Customer Services team so that we can try to put matters right.

 

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away.

In the first instance, email the Santini SMS Customer Services team as soon as possible.

If possible, provide a telephone number so we may call you. 

Email us on: customer.services@santinisms.co.uk

 

BY POST

Santini SMS Customer Services 

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

 

ESCALATING THE COMPLAINT

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head of Santini SMS Customer Services 

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

Email Address: cs.manager@santinisms.co.uk

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