Extended Returns Policy

Updated to further extend the returns on 08/06/20

DPD Pickup shops have resumed service on Monday 8th June 2020.

Any items bought since 20th March 2020 can be returned up until Friday 10th July 2020.

Please follow the below instructions to complete your return.

1. Using the DPD label provided in your parcel, attach it to your parcel (ensuring any old labels are removed)

2. Find a convenient DPD Pick Up Shop to return your item to

3. Take your parcel to the DPD Pick Up Shop (or anywhere you see the DPD Pick Up sign)

To find a pick up shop local to you, see the link below to DPD’s website.

https://www.dpd.co.uk/apps/shopfinder/

Please note we aim to process all refunds within 14 days from when the return arrives back with us.

We will notify once your refund has been processed

 

What’s Your Return Policy?

If you’ve changed your mind or simply your Santini product just isn’t right for you, you can return to us within 30 days of receipt.

Please fill in and enclose the form attached to your delivery note or print a returns form here.

You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has a hangtag attached, it must still be attached upon return.

Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.

 

We do not accept back worn, used, altered or damaged items.

We may not be able to issue you a refund is the value of an item is diminished by by something that you have done for example;

Worn

Hygiene reasons

Marks/Make-up

Lotions

 

The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. Santini SMS cannot accept responsibility for returned parcels which are not delivered to us.

Only items purchased at www.santinisms.co.uk can be returned. Products purchased at another Santini authorised retailer can only be returned to the original point of purchase. 

 

What Happens If I Don't Like The Items Or They Do Not Fit?

No problem. Just send the item back to us and we will give you a full refund. Please fill in and enclose the form attached to your delivery note or print a returns form here.

 

Can I Exchange An Item?

We’re sorry we won’t be able to exchange your item. If you would like a different product or size you will need to place a new order so we can get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.

 

Where Should I Send My Returns?

If you are returning item(s) to us please send them to:-

Santini SMS Online Returns
Unit 4 Roundhouse Road
Faverdale Industrial Estate
Darlington
County Durham
DL3 0UR
United Kingdom

Using the prepaid label enclosed with your goods simply complete the returns form. 

Attach the DPD returns label to your parcel (ensuring you've removed the original address label).

Package your parcel securely with the returns form inside.

Drop your parcel off at your local DPD Drop-Off Point - Don’t forget to keep the receipt with your unique tracking number.

 

How can I find my local DPD Pickup shop?

All you need to do is visit www.dpd.co.uk/pickuplocator to find your local DPD Pickup shop.

 

How Long Does It Take To Process My Returns?

We try to process returns as quickly as possible, but, it can take up to 14 days at busy times of the year.

 

My Item Has Developed A Fault – What Should I Do?

In the unlikely event your purchase develops a problem we’re here to help.

All Santini items come with a 2-year warranty against manufacturing defects; if your product has developed a fault all you need to do is return it to us with your returns form and let us know the problem.

Any purchases not made at www.santinisms.co.uk can only be returned to the original point of purchase.

 

Will you replace my faulty item?

If your item is found to be faulty, we will arrange a refund for you. This way if the product is out of stock or no longer available you can buy an alternative product.

 

Refund Policy

Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.

PayPal
If you paid online using PayPal we will process your refund to your PayPal account.
All refunds will be processed within 14 days of your item being returned.