Christmas Opening Times
Outside of normal weekend closures, we will additionally be closed for dispatch and customer services on:
Normal service will resume Tuesday 4th January 2022.
Orders placed on Friday 17th December 2021 will be dispatched on Monday 20th December 2021 with delivery expected by Friday 24th December 2021*.
*We do not offer guaranteed delivery and cannot be held liable for delays caused by our courier partners.
While our courier is operating until Christmas Eve, with the ongoing pandemic and increased workload on deliveries during the Christmas period, we advise that orders for Christmas should be ordered by 2pm on Friday 17th of December 2021.
For peace of mind, we have extended our returns policy.
All items, provided they are in a resalable condition as outlined in the return’s procedure, purchased between November 8th 2021 and December 31st 2021 can be returned up to the 31st of January 2022.
We only deliver to addresses in the United Kingdom of Great Britain and Northern Ireland. For the avoidance of doubt we do not deliver to PO Boxes nor to the following areas:
Channel Islands - GY, JE.
Isle of Man - IM.
Scilly Isles - TR21-25.
BFPO - BF1.
We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address. If this affects an order you place, we'll notify you as soon as possible.
Free - Standard Delivery provides delivery within 3-5 working days for orders over £75.00
£3.95 - Standard Delivery provides delivery within 3-5 working days for orders under £75.00
£5.95 - Express Delivery* provides delivery within 1-2 working days for orders placed before 3 pm, Monday to Friday.
*Express delivery is not available in all areas and geographical restrictions apply.
For your security, once you have checked out we aren't able to change the address your order is being sent to. Don't worry- if you're not in when a delivery is attempted our courier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
Payment Received - We have received your order but we haven't processed it yet.
Awaiting Dispatch - Your order is in the warehouse being picked/packed.
Order Dispatched - We have completed your order in our warehouse. Once the courier has collected it, you will receive confirmation from them.
We work closely with our delivery partners to deliver your parcel safely and to allow you to take delivery of your goods in a way that suits you.
This means you can arrange to reschedule your delivery or arrange to collect it. If you have not received an email confirmation with your tracking information, please use the Contact Us page to speak to our Customer Service here.
The courier will keep you regularly updated on the date and time of your delivery via a series of emails and text messages.
If you are not going to be in when they arrive, the courier will either leave the parcel with a neighbour, send you a text message and leave a card to advise you where your order was left. Alternatively, you can amend the delivery instructions by following the link provided by the courier in the text update you receive.
If your order has been damaged in transit please contact our Customer Services team here, where one of the team will be happy to help.
For damaged products, incomplete orders, or despatched orders that don't arrive within the expected time period, please email our Customer Services team here.
If you’ve changed your mind or simply your Santini product just isn’t right for you, you can return to us within 30 days of receipt.
You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has a hangtag attached, it must still be attached upon return.
Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.
We do not accept back-worn, used, altered, or damaged items.
We may not be able to issue you a refund if the value of an item is diminished by something that you have done for example;
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. Santini SMS cannot accept responsibility for returned parcels that are not delivered to us.
Only items purchased at www.santinisms.co.uk can be returned. Products purchased at another Santini authorised retailer can only be returned to the original point of purchase.
No problem. Just send the item back to us and we will give you a full refund. Please fill in and enclose the form attached to your delivery note or print a returns form here.
We’re sorry we won’t be able to exchange your item. If you would like a different product or size you will need to place a new order so we can get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.
If you are returning item(s) to us please send them to:-
Santini SMS Online Returns
Unit 4 Roundhouse Road
Faverdale Industrial Estate
Follow the steps on your printed returns form inside the package. If you have misplaced your form, you can use the instructions below.
1. Complete the returns form. You can download the form here
2. Create a Royal Mail Returns label for the package you wish to return. To do this go to http://www.royalmail.com/track-my-return/create/3736
3. Download your returns label and print it at home*
4. Place the Returns Form in the package
5. Take your parcel to your local Post Office.
*Royal Mail can also print the label for you. Take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). We’ll then scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. Check our location finder and look for ‘Label printing service is available under 'facilities'.
Keep hold of any proof of postage receipts you receive until the refund has been completed. To keep of track your parcel, you can do so on the link below.
We try to process returns as quickly as possible, but, it can take up to 14 days at busy times of the year.
In the unlikely event, your purchase develops a problem we’re here to help.
If you want to discuss this with our technical team please use this form and attach a picture of the issue if possible.
All Santini items come with a 2-year warranty against manufacturing defects; if your product has developed a fault all you need to do is return it to us with your returns form and let us know the problem.
Any purchases not made at www.santinisms.co.uk can only be returned to the original point of purchase.
If your item is found to be faulty, we will arrange a refund for you. This way if the product is out of stock or no longer available you can buy an alternative product.
All refunds will be processed within 14 days of your item being returned according to the payment method used below:
Credit / Debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
If you paid online using PayPal we will process your refund to your PayPal account.
All refunds will be processed within 14 days of your item being returned.
If you paid online using your account EWallet we will process your refund to your EWallet account.